Booking terms and cancellation policy

Last updated: 15 October 2026

This is a translation of the Spanish version, which prevails in the event of any discrepancy.

These terms apply to bookings made directly with CLIMENTS FORNOLS S.L. (tax ID B25606104), owner of the tourist apartments at C/ Baixada de l'Església, s/n, 25717 La Vansa i Fórnols (Lleida). Bookings made through platforms such as Booking.com or Airbnb are governed by that platform's terms.

1. Booking and payment

The booking is confirmed once the full amount of the stay has been paid. Payment is made through the secure MONEI payment gateway; card details never pass through our servers. You will receive a confirmation with your booking details.

2. Price

The price is the one shown at the time of booking, depending on the apartment, the dates and the number of guests, VAT included. The Catalan tax on stays in tourist establishments is applied in accordance with current regulations.

3. Cancellation by the guest — non-refundable rate

Direct bookings are non-refundable. Once the booking is confirmed, the amount paid is not refunded in the event of cancellation, no-show or leaving the apartment before the departure date. Before paying, the guest expressly accepts this condition.

If you need to change your dates, write to us at info@apartamentscadi.com: we will look into it depending on availability, although we are not obliged to accept the change.

4. Right of withdrawal

Under article 103(l) of Spanish Royal Legislative Decree 1/2007 (General Law for the Protection of Consumers and Users), the right of withdrawal does not apply to accommodation services provided on specific dates.

5. Cancellation by the accommodation

If, for reasons attributable to us or due to force majeure, we are unable to provide the booked apartment, we will let you know as soon as possible and offer you, at your choice, another apartment of equal or higher standard or a refund of 100% of the amount paid.

6. Refunds

Where a refund is due (for the reasons in point 5 or because of a duplicate or incorrect charge), it will be made using the same payment method, within a maximum of 14 calendar days from when it is agreed.

7. During your stay

• Check-in and check-out times are given in the booking confirmation.
• All guests must show a valid identity document, as required by the traveller registration regulations.
• The number of guests in the booking and the capacity of the apartment may not be exceeded.
• Pets are allowed.
• Guests are liable for any damage they cause to the apartment or the common areas during their stay.

8. Complaints and applicable law

For any issue or complaint, write to us at info@apartamentscadi.com. These terms are governed by Spanish law; where the guest is a consumer, the courts of their place of residence shall have jurisdiction.